Sam Acevedo
About Sam Acevedo
Sam Acevedo serves as the Sr. Director of Operations and Head of Field Operations at Trax Retail, where he leads a team of over 36,000 field agents. With over 18 years of experience in operations management, he focuses on optimizing efficiency and client satisfaction.
Work at Trax
Sam Acevedo currently serves as the Sr. Director Operations and Head of Field Operations at Trax Retail, a position he has held since 2022. In this role, he leads a team of over 36,000 field agents who utilize Trax's advanced computer vision technology to collect and analyze retail data. His leadership emphasizes optimizing operational quality and efficiency while ensuring client satisfaction and retention.
Previous Experience
Prior to his current role, Sam Acevedo held various positions in the retail industry. He worked at Trax Retail as Sr. Director, Field Operations from 2020 to 2022. His experience also includes roles at Victoria's Secret, where he served as Brand Delivery & Operations Manager and later as Category Manager. He worked at Athleta in multiple capacities, including Project Manager, General Manager, and Area Manager. Additionally, he was the Director of Operations at Field Day and Talent Manager at Juicy Couture.
Education and Expertise
Sam Acevedo studied at the University of Redlands School of Business & Society, where he earned a Bachelor of Science (B.S.) in Business Administration. With over 18 years of experience in operations management, he specializes in gig economy platform operations and data-centric workflows. His focus is on optimizing the quality, efficiency, and scalability of operations.
Achievements in Operations Management
In his role at Trax Retail, Sam Acevedo implemented process improvement initiatives that led to a 112% year-over-year operating cost improvement in 2022, followed by an additional 17% improvement in 2023. His strategic approach to operations management has consistently resulted in enhanced performance and efficiency across the organizations he has worked with.