Vanessa Gómez García
About Vanessa Gómez García
Vanessa Gómez García serves as the Head of Customer Success at treble.ai, where she utilizes her bilingual skills and process-driven approach to enhance customer relationships. With a strong background in sales and client success, she has significantly contributed to the company's growth and customer retention strategies.
Current Role at treble.ai
Vanessa Gómez García serves as the Head of Customer Success at treble.ai, a position she has held since 2021. In this role, she focuses on developing and implementing customer success strategies that enhance client satisfaction and retention. Her process-driven approach ensures that both prospective and existing customers receive consistent value from the company's offerings.
Previous Experience in Customer Success
Prior to her current role, Vanessa held various positions at Virtuagym, including Client Success Account Manager, Inbound Business Development Representative for Latin America, and Onboarding Specialist. She also worked as an Outbound Business Development Representative for North America. Her experience at Virtuagym spanned from 2017 to 2020, where she developed a strong foundation in client success and sales.
Educational Background
Vanessa holds a Bachelor of Business Administration (BBA) degree from Universidad Nacional de Colombia, where she studied from 2012 to 2017. She also attended Norwalk Community College and the University of Connecticut, where she pursued studies in Business Administration and Management. Her educational background supports her expertise in customer success and business operations.
Bilingual Skills and Client Engagement
Fluently bilingual in English and Spanish, Vanessa is adept at connecting with a diverse client base. Her language skills enhance her ability to engage effectively with customers from various backgrounds, facilitating better communication and understanding of client needs.
Internship Experience
Vanessa gained early industry experience through internships at PlayVox, where she worked as an Intern and later as a Sales Development Representative for North America in 2017. These roles provided her with foundational skills in sales and customer engagement, contributing to her career development in customer success.