Sarah Bauer, Ma, MBA, Ccsm
About Sarah Bauer, Ma, MBA, Ccsm
Sarah Bauer is a Customer Success Manager at Trella Health, with extensive experience in healthcare management and consulting. She holds multiple advanced degrees and certifications, and has worked in various roles that focus on improving patient care and healthcare coordination.
Current Role at Trella Health
Sarah Bauer serves as a Customer Success Manager at Trella Health, where she has been employed since 2021. In this role, she focuses on ensuring customer satisfaction and success through effective management of client relationships. Her responsibilities include implementing customer success strategies and enhancing the overall client experience. Trella Health operates in the healthcare analytics sector, and Bauer's expertise in healthcare consulting and value-based care contributes to the company's mission of improving health outcomes.
Previous Experience in Healthcare
Bauer has a diverse background in healthcare, having worked in various roles that emphasize patient care and program management. She was a Family Intervention Specialist and Transitional Living Specialist at Youth Villages from 2007 to 2009. She also served as a Community Based Care Transitions Coach and Lead Hospital Based Coach at the Atlanta Regional Commission from 2012 to 2016. Additionally, she worked as a Customer Success Executive at Signify Health from 2015 to 2020, where she gained experience in managing relationships with Accountable Care Organizations.
Educational Background
Bauer holds multiple degrees in relevant fields. She earned a Bachelor of Science in Criminal Justice and Corrections from The University of Tennessee at Chattanooga, completing her studies from 2003 to 2007. She then pursued a Master of Arts in Counseling Psychology at Capella University from 2008 to 2010. Furthering her education, she obtained a Master of Business Administration in Healthcare Management from Western Governors University in 2021, and a Master of Science in Management and Leadership from the same institution in 2022.
Certifications and Skills
Bauer is a certified Customer Success Manager through SUCCESSCoaching, which underscores her proficiency in customer success strategies. She is also certified in the Coleman Care Transitions Model, focusing on enhancing care transitions for patients. Her skills include crisis management and crisis intervention, demonstrating her capability to handle high-pressure situations effectively. Additionally, she has expertise in value-based care and experience with Bundled Payments for Care Improvement (BPCI), indicating her comprehensive understanding of innovative healthcare payment models.
Professional Impact and Contributions
Throughout her career, Bauer has made significant contributions to healthcare organizations by improving care coordination and quality. Her experience with large health systems and direct contracting entities has equipped her with the knowledge to navigate complex healthcare environments. She has worked extensively with Accountable Care Organizations, focusing on strategies that enhance patient care and reduce costs. Her background in healthcare consulting further emphasizes her role in providing strategic advice to organizations aiming to improve health outcomes.