Abhinaya Venkat
About Abhinaya Venkat
Abhinaya Venkat is a Customer Success Manager for Strategic Accounts at Trellix, where she manages key accounts contributing to over $20 million in annual recurring revenue. She holds multiple degrees in Accounting and Finance and has a proven track record of building strategic partnerships and achieving high customer retention rates.
Work at Trellix
Abhinaya Venkat serves as a Customer Success Manager for Strategic Accounts at Trellix since 2021. In this role, she manages key strategic accounts, contributing to an annual recurring revenue exceeding $20 million. She focuses on building strategic partnerships with C-suite executives and supports the entire customer success lifecycle. Abhinaya performs quarterly solution business reviews to ensure product adoption and keeps clients informed about the product roadmap. Her efforts have led to a 94% gross retention rate and a 155% net retention rate, reflecting her commitment to optimizing customer success outcomes.
Previous Experience at Micro Focus
Prior to her role at Trellix, Abhinaya Venkat worked at Micro Focus as a Customer Success Manager from 2020 to 2021. She also held the position of Presales Engineer in Application Delivery Management from 2019 to 2021 in Plano, Texas. During her tenure, she developed skills in customer engagement and support, contributing to the overall success of the company's customer relations. Her experience at Micro Focus provided her with a strong foundation in managing customer success initiatives.
Education and Expertise
Abhinaya Venkat holds a Master's degree in Accounting from the Institute of Management Accountants. She also completed a Master's degree in Accounting at the Institute of Cost and Work Accountants of India from 2009 to 2011. Additionally, she earned a Bachelor's degree in Accounting from MOP Vaishnav College for Women. Her educational background equips her with a solid understanding of financial principles and customer success strategies.
Skills and Competencies
Abhinaya operates effectively in a fast-paced, cross-functional team environment. She is skilled at solving complex problems quickly and executes a comprehensive engagement and communication strategy to maintain high customer satisfaction. Her ability to build relationships with key stakeholders and her focus on customer success outcomes are central to her professional approach.