Jacob S.
About Jacob S.
Jacob S. is a Customer Success Manager with a diverse background in customer support and social media management. He has worked for several companies, including Tremendous and Juno Inc., and has experience in various roles over the past several years.
Work at Tremendous
Jacob S. has been employed at Tremendous as a Customer Success Manager since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring clients achieve their desired outcomes with the company's services. Prior to his current position, he worked at Tremendous as a Product Support Specialist from 2020 to 2022, where he provided assistance and support to customers, addressing their inquiries and resolving issues.
Previous Experience at Juno Inc.
Jacob S. has extensive experience at Juno Inc., where he held multiple roles. He worked as a Level 1 Support Queue Manager for eight months in 2019, overseeing support operations. He also served as a Social Media Liaison/Quality Assurance for three months in 2019, managing social media interactions and ensuring quality standards. Additionally, he was part of the Special Incidents Team as a Customer Support Specialist from 2018 to 2019, providing specialized support for customer issues.
Experience at SeatGeek
In 2020, Jacob S. worked at SeatGeek as an Event Expert for one month. In this role, he contributed to the company's event management efforts, utilizing his skills to enhance customer experiences related to events and ticketing.
Role at Nossa Familia Coffee
Jacob S. served as Program Lead at Nossa Familia Coffee from 2016 to 2018. In this position, he was responsible for leading programs and initiatives that supported the company's operations and customer engagement efforts in the Portland, Oregon area.
Education and Expertise
Jacob S. studied at The Art Institutes, where he achieved a Diploma from 2012 to 2013. His educational background has equipped him with skills relevant to his roles in customer success and support, contributing to his effectiveness in various positions within the customer service sector.