Stephen Hicks
About Stephen Hicks
Stephen Hicks is a Technical Support Analyst currently employed at Trex Company, where he also serves as a Customer Service Specialist. He has a diverse work history that includes positions at Cummins Inc. and HT Hackney, along with educational experiences at Laurel Ridge Community College and Sherando High School.
Current Role at Trex Company
Stephen Hicks serves as a Technical Support Analyst at Trex Company, a position he has held since 2022. In this role, he is responsible for providing technical assistance and support to customers, ensuring they have the necessary resources to effectively use Trex products. Additionally, he has been working as a Customer Service Specialist at Trex Company since 2020. His dual roles contribute to enhancing customer satisfaction and resolving inquiries efficiently.
Previous Experience at Cummins Inc.
Prior to joining Trex Company, Stephen Hicks worked at Cummins Inc. as a Parts Professional from 2015 to 2020. During his five years in this role, he was involved in managing parts inventory and assisting customers with their parts needs. His experience at Cummins Inc. provided him with valuable skills in customer service and technical support.
Sales Experience at HT Hackney
Stephen Hicks gained early experience in sales while working as a Sales Associate at HT Hackney from 2000 to 2005. Over the course of five years, he developed skills in customer interaction and sales processes, which laid the foundation for his later roles in customer service and technical support.
Education Background
Stephen Hicks attended Laurel Ridge Community College from 1994 to 1995, where he pursued studies for one year. He also completed his high school education at Sherando High School, earning his High School Diploma in 1994. His educational background has contributed to his professional development and skill set.