Susana Garcia
About Susana Garcia
Susana Garcia is an Information Technology Support Specialist with extensive experience in IT support within the real estate industry. She has worked at Tricon American Homes since 2016 and has a background in accounting and computer science from California State University, Fullerton.
Work at Tricon American Homes
Susana Garcia has served as an Information Technology Support Specialist at Tricon American Homes since 2016. In this role, she provides specialized IT support, focusing on platforms such as Yardi and Rent Cafe. Her responsibilities include transaction troubleshooting and supporting custom site operations for the accounting and operations team. Her extensive experience in IT support within the real estate industry has contributed to the efficiency of the company's operations.
Education and Expertise
Susana Garcia is currently pursuing a Bachelor of Science degree in Accounting and Computer Science at California State University, Fullerton, which she began in 2020. Prior to this, she earned an Associate's degree in Accounting from Santa Ana College, completing her studies there from 2010 to 2014. Her educational background provides her with a strong foundation in both accounting principles and computer science, enhancing her capabilities in her current IT support role.
Background in Retail
Before transitioning to her role in IT support, Susana Garcia worked as a Beauty Consultant at SEPHORA from 2013 to 2016. During her three years in this position, she gained valuable customer service experience in the retail sector while working in the Orange County, California area. This experience has contributed to her strong communication skills and ability to address client needs effectively.
Technical Support Skills
In her current position, Susana Garcia specializes in providing technical support for Yardi and Rent Cafe platforms. She focuses on transaction troubleshooting, which involves identifying and resolving issues related to these systems. Her role requires a deep understanding of technology as it applies to the real estate industry, making her an essential part of the IT support team at Tricon American Homes.