Michelle Sacco
About Michelle Sacco
Michelle Sacco is a Customer Success Manager at Triple Whale, with extensive experience in customer success roles at WordStream and Emotive. She holds a Master's degree in Business Administration with a concentration in Marketing and specializes in strategic advice for e-commerce businesses.
Current Role at Triple Whale
Michelle Sacco serves as a Customer Success Manager at Triple Whale, a position she has held since 2023. In this role, she focuses on enhancing customer relationships and ensuring client satisfaction. Her responsibilities include utilizing customer success tools and strategies to support clients in achieving their business goals.
Previous Experience at WordStream
Prior to her current role, Michelle Sacco worked at WordStream in various capacities from 2017 to 2020. She began as a Customer Success Associate and progressed to roles including Senior Customer Success Specialist and Customer Success Team Lead. Her experience at WordStream provided her with a solid foundation in customer success management.
Experience at Emotive
Michelle worked as a Senior Customer Success Manager for Key Accounts at Emotive from 2021 to 2023. In this role, she managed key client relationships and focused on delivering value through customer success initiatives. Her tenure at Emotive further developed her expertise in customer engagement and retention strategies.
Education and Expertise
Michelle Sacco holds a Master of Business Administration (MBA) with a concentration in Marketing from Endicott College. She also earned a B.A. in English with a minor in Business Administration and a dual major in Elementary Education from Salem State University. Her educational background supports her expertise in customer success management and digital marketing.
Skills and Tools Utilized
Michelle specializes in using customer success management tools such as Gainsight, Lessonly, and Gong. Her skills include strategic advice for scaling e-commerce businesses, conversion rate optimization, and customer acquisition strategies. She is dedicated to helping brands succeed through specialized coaching in digital marketing.