Carmen Cheung Chow
About Carmen Cheung Chow
Carmen Cheung Chow is a Customer Service Representative at Tronox in Rotterdam, with a background in Operations Management and extensive experience in customer service roles. She has studied International Business and International Marketing Management, holding degrees from the University of Westminster and Ichthus Hogeschool Rotterdam.
Work at Tronox
Carmen Cheung Chow has been employed at Tronox as a Customer Service Representative since 2021. In this role, she utilizes her expertise in customer service and operations management to enhance customer satisfaction. Her position is based in Rotterdam, Zuid-Holland, Nederland, where she engages with clients to address their needs and improve service delivery.
Previous Experience at VLS-Group
Prior to her current role, Carmen worked at VLS-Group from 2015 to 2019 as Team Leader Customer Service. During her four years in Pernis, The Netherlands, she oversaw customer service operations, ensuring effective communication and support for clients. She also served as an Inbound Planner for a brief period in 2015.
Career at NCR Corporation
Carmen has extensive experience at NCR Corporation, where she worked from 2000 to 2014 in various roles. She began as a Customer Delivery Partner and progressed to positions including Project Coordinator and Business Analyst. Her tenure at NCR Corporation spanned 14 years, during which she developed skills in account management and business process improvement.
Educational Background
Carmen holds a Bachelor's degree in International Business from the University of Westminster, where she studied from 1998 to 2000. Additionally, she earned a Bachelor's degree in International Marketing Management from Ichthus Hogeschool Rotterdam, studying from 1996 to 2000. Her educational background supports her expertise in logistics and customer service.
Skills and Expertise
Carmen possesses a strong background in Operations Management, which enhances her ability to manage customer service operations effectively. She has a comprehensive understanding of Account Management and Business Process Improvement, key skills that contribute to her proficiency in handling customer relationships and improving service efficiency.