Akanksha Singh
About Akanksha Singh
Akanksha Singh is a Customer Success Manager at Truecaller, with a background in business analysis and customer relationship management. She has held various roles in companies such as Geronix Technologies, Knowlarity, and Gupshup, focusing on customer onboarding, support, and account management.
Current Role at Truecaller
As a Customer Success Manager at Truecaller since 2023, Akanksha Singh focuses on facilitating customer onboarding and ensuring users understand the integration options available. She provides training sessions to help customers effectively utilize the Truecaller platform, including API integration. Akanksha develops and maintains strong relationships with key customer accounts, acting as the primary point of contact for support needs. She also identifies opportunities for cross-selling and upselling based on customer usage patterns.
Previous Experience in Customer Success and Business Analysis
Prior to her role at Truecaller, Akanksha Singh worked at Gupshup as a Technical Account Manager in 2023. She also served as Project Lead at Knowlarity - Cloud Communications from 2022 to 2023, and as a Senior Business Analyst from 2019 to 2022. Earlier in her career, she worked as a Business Analyst at Geronix Technologies from 2017 to 2019. In these roles, she developed skills in customer relationship management, project leadership, and business analysis.
Educational Background in Electronics and Instrumentation
Akanksha Singh earned her Bachelor of Technology (BTech) degree in Electronics and Instrumentation from Vellore Institute of Technology, completing her studies from 2012 to 2016. This educational background provided her with a strong foundation in technical and analytical skills, which she has applied throughout her career in various roles.
Customer Engagement and Feedback Management
In her current and previous roles, Akanksha Singh has focused on customer engagement by gathering feedback and relaying it to product development teams for continuous improvement. She analyzes customer usage patterns to identify areas for enhancement and suggests additional features. Her efforts contribute to preventing customer churn by addressing issues promptly and providing effective solutions.
Performance Tracking and Reporting
Akanksha Singh generates reports and tracks key performance indicators related to customer satisfaction and account health. She manages the renewal process and negotiates terms to ensure customers recognize the value they receive. Her analytical skills enable her to identify customer advocates who can serve as references or participate in case studies.