Akshay Jangra
About Akshay Jangra
Akshay Jangra is a Customer Success Manager at Truecaller, where he has worked since 2021. He has a diverse professional background that includes roles in customer success, human resources, and web development, along with a Bachelor of Technology in Computer Science from SRM University.
Work at Truecaller
Currently, Akshay Jangra serves as a Customer Success Manager at Truecaller, a position he has held since 2021. In this role, he focuses on managing customer relationships and ensuring successful product adoption. His responsibilities include coordinating with multiple teams to enhance customer satisfaction and retention, leveraging his background in both technical and customer-facing roles.
Previous Experience
Before joining Truecaller, Akshay Jangra held various positions that contributed to his expertise in customer success. He worked as a Customer Success Executive at LeadSquared for seven months in 2021. Prior to that, he served as a Coordinator at the Global Counter Terrorism Council for two months and as a Human Resources Coordinator at Niswarth The Selfless for three months in 2020. His experience also includes a brief role as a Web Developer at Bhumi and as a Program Manager at iSAFE, both in 2020.
Education and Expertise
Akshay Jangra completed his Bachelor of Technology in Computer Science at SRM University from 2017 to 2021. He also attended Delhi Public School, Maruti Kunj, where he achieved his Senior Higher Secondary education from 2014 to 2016, and his Higher Secondary education from 2004 to 2014. His educational background, combined with his experience in technical and customer-facing roles, provides him with a unique perspective on customer success strategies.
Internship Experience
In 2019, Akshay Jangra gained practical experience as an Engineer Intern at Maruti Suzuki India Limited. His role involved Vendor Extranet Support and Documentation, which lasted for one month in Gurgaon, Haryana. This internship contributed to his understanding of technical processes and customer interactions.