Shiva Prasad
About Shiva Prasad
Shiva Prasad is a Customer Success Manager currently working at Truecaller in Bangalore Urban, Karnataka, India. He has a diverse background in customer success and operations, with previous roles at companies such as Dr. Reddy's Laboratories, CropIn Technology, and Wildcraft India.
Current Role at Truecaller
Shiva Prasad serves as a Customer Success Manager at Truecaller, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption among users. His responsibilities include managing customer relationships and providing support to maximize the value customers derive from Truecaller’s services. Based in Bangalore Urban, Karnataka, India, he has contributed to the company's efforts in improving customer engagement and retention.
Previous Experience in Customer Success
Prior to his current role, Shiva Prasad accumulated significant experience in customer success across various organizations. He worked at CropIn Technology as an Assistant Manager in Customer Success from 2017 to 2021, where he played a key role in supporting clients and enhancing their experience with the company's solutions. Additionally, he held customer success positions at Wildcraft India and HS Brands International, both in 2016, which further developed his skills in client management and support.
Early Career Background
Shiva Prasad began his career with a series of short-term roles in 2015. He worked as a Researcher at Dr. Reddy's Laboratories for one month and as a Sales Executive at Paytm for another month. He also served as an Operations Manager at PickThemUp Technologies Pvt Ltd for two months. These early experiences provided him with a foundation in research, sales, and operations, contributing to his professional development.
Educational Background
Shiva Prasad holds a Master of Business Administration (M.B.A.) in Sales and Marketing from BSBS Business Academy, where he studied from 2015 to 2017. He also earned a Bachelor's Degree in Business/Commerce from HKES Veerendrapatil Degree College, completing his studies from 2012 to 2015. Earlier, he obtained his Pre-University Certificate (PUC) from Yadava Degree College between 2010 and 2012, and he completed his high school education at Government High School from 2007 to 2010.