Paula Sykora
About Paula Sykora
Paula Sykora is a Communications Specialist at TrueNorth Companies in Cedar Rapids, Iowa, with over 18 years of experience in communications and design. She specializes in client experience and process design, advocating for a customer-centric approach in business development.
Work at TrueNorth
Paula Sykora has been serving as a Communications Specialist at TrueNorth Companies since 2017. In this role, she focuses on enhancing communication strategies within the organization. Her position is based in the Cedar Rapids, Iowa Area, where she has contributed to the company's communication efforts for over seven years.
Previous Employment Experience
Before joining TrueNorth, Paula Sykora held various positions in the communications and marketing fields. She worked at Express Employment Professionals as Insurance Sales Support for Employee Benefits from 2016 to 2017. Additionally, she served as a Web Consultant at Adventure Media L.L.C. from 2016 to 2018 and as Marketing Manager at Bootprints from 2015 to 2016. Her earlier roles include Marketing Support Specialist and Graphic Designer at Ball Dynamics International, LLC from 2012 to 2014.
Education and Expertise
Paula Sykora has pursued professional development through Skillpath Seminar, achieving certifications in Managing Multiple Projects, Objectives, and Deadlines since 2010, and Excelling as a First-Time Manager since 2009. She studied Desktop Publishing at Gateway Technical College, earning an Advanced Technical Certificate from 1997 to 1998. Her expertise lies in client experience (CX) and process design, emphasizing a customer-centric approach in business development.
Consulting and Specializations
In addition to her role at TrueNorth, Paula operates her own consulting business, PaulaSykora.com, where she has been a Communications Experience Design Consultant since 2006. She specializes in communications design and information design, assisting businesses in effectively conveying their messages. Paula also provides consultation on aligning technology with business needs to enhance customer experience.
Focus on Customer Experience
Paula Sykora advocates for a customer-centric approach in business development, ensuring that processes are aligned with customer expectations. She emphasizes the importance of understanding and adapting to changes in technology and algorithms to meet business objectives. Her focus on enhancing customer interactions and business processes reflects her commitment to improving client experiences.