Juana Mosqueda
About Juana Mosqueda
Juana Mosqueda is a Member Support Specialist with a background in customer care and team mentorship. She has worked at various companies, including IPSY and Outschool, and holds a Bachelor of Arts in Mass Communication & Journalism from California State University, Fresno.
Current Role at Trust & Will
Juana Mosqueda currently serves as a Member Support Specialist at Trust & Will, a position she has held since 2024. In this role, she works remotely and focuses on providing support to members, utilizing her critical thinking skills to recommend solutions for complex situations. Her responsibilities include advocating for company policies while assessing customer needs, ensuring a high level of service and satisfaction.
Previous Experience at IPSY
Prior to her current role, Juana Mosqueda worked at IPSY as a Customer Care Representative from 2017 to 2019. During her two years there, she gained valuable experience in customer service, which contributed to her development in handling customer inquiries and issues effectively.
Experience at Outschool
Juana Mosqueda was employed at Outschool as a Support Escalations Associate from 2020 to 2023. Over the course of three years, she developed skills in managing escalated customer support issues and implementing new workflows to enhance team efficiency. Her role involved mentoring team members to improve their skills and leading team meetings to prioritize tasks and manage special projects.
Educational Background
Juana Mosqueda earned her Bachelor of Arts degree in Mass Communication & Journalism/Public Relations from California State University, Fresno. This educational background provided her with foundational knowledge and skills applicable to her roles in customer support and communication.
Additional Work Experience
Before her roles at IPSY and Outschool, Juana Mosqueda gained experience working at various companies from 2014 to 2016. This additional experience contributed to her overall skill set and prepared her for her subsequent positions in customer support and team management.