Meg Palazzolo
About Meg Palazzolo
Meg Palazzolo serves as the Head of Member Success at Trust & Will, where she has worked since 2019, overseeing communications for over 350,000 customers. With more than a decade of experience in customer relations, she has held various roles in organizations such as Lyft, Apple, and Band Of Hands.
Work at Trust & Will
Meg Palazzolo has served as the Head of Member Success at Trust & Will since 2019. In this role, she oversees and manages activities and communications for a member base exceeding 350,000 customers. Her responsibilities include sharing insights gained from interactions with members, which helps enhance customer experience and satisfaction. Trust & Will is recognized as the official estate planning benefit provider for AARP members and partners with organizations such as the Los Angeles Kings and San Diego Wave.
Previous Experience
Prior to her current position, Meg Palazzolo accumulated diverse experience across various roles. She worked as an Art Teacher Assistant at High Tech High for 10 months in 2008-2009. Following this, she served as a Digital Producer/Editor at Atkinson Studios from 2009 to 2011. Meg also held the position of Trust & Safety Project Manager at Lyft from 2013 to 2015 and was the Director of Client Experience at Band Of Hands from 2016 to 2019. Additionally, she worked as a Genius Computer Technician at Apple for five years and completed a Marketing and Human Resources internship at Sharp HealthCare.
Education and Expertise
Meg Palazzolo possesses over a decade of experience in managing customer relations. Her expertise includes proficiency in various tools such as Atlassian, Salesforce, Zendesk, Hubspot, and Stripe. She is passionate about building and developing teams and is skilled in solving complex problems, which contributes to her effectiveness in her current role at Trust & Will.
Notable Achievements
Meg Palazzolo was the first female hire at Trust & Will when she joined the company in 2019. Her contributions to the organization have been significant, particularly in enhancing member success and engagement. Her role has allowed her to leverage her extensive background in customer relations and project management to drive positive outcomes for the company and its members.