Moe Bawa
About Moe Bawa
Moe Bawa serves as the Head of Scaled Operations at Trusted Health, where he has worked since 2021. He has extensive experience in operations management, having held leadership roles at various companies including Alorica, Xerox, and Instacart.
Current Role at Trusted Health
Moe Bawa serves as the Head of Scaled Operations at Trusted Health since 2021. In this role, he is responsible for overseeing operational strategies and ensuring efficient processes within the organization. His work involves managing remote teams and implementing scalable solutions to enhance productivity.
Previous Experience in Operations Management
Moe Bawa has extensive experience in operations management across various companies. He held the position of Vice President at Alorica from 2014 to 2019, where he managed multimillion-dollar budgets and contributed to significant revenue growth. His earlier roles include Regional Vice President at Xerox and Director of Vendor Management at Instacart and Agero, Inc.
Leadership in Contact Centers
Bawa has a strong background in managing large teams within high-volume contact centers. He has managed teams of up to 5,000 employees during his tenure at SITEL, where he served in multiple leadership roles, including Site Director and Vice President of Operations and Account Management. His leadership experience spans across various locations, including the United States and Ireland.
Education and Professional Development
Moe Bawa studied at Santa Monica College from 1984 to 1987. His educational background has contributed to his professional development and expertise in operations management and strategy implementation.
Operational Strategies and Achievements
Bawa has implemented several operational strategies that have led to significant improvements in efficiency and cost reduction. Notably, he engineered a transformative operational strategy that resulted in a 25% increase in efficiency and a 30% reduction in operational costs within the first year. Additionally, he developed a risk management strategy that reduced operational risks by 40%.