Elaine Enright
About Elaine Enright
Elaine Enright serves as the Vice President of Client Services US at TS Imagine, where she has worked since 2016. With over a decade of experience in client support and expertise in trading systems, she trains clients on system functionality and provides troubleshooting assistance.
Work at TS Imagine
Elaine Enright serves as the Vice President of Client Services US at TS Imagine, a position she has held since 2016. In this role, she is responsible for overseeing client support and ensuring that clients effectively utilize the company's trading systems. Her work involves training clients on the functionality of various products, including fixed income, equities, FX, and futures. Elaine plays a critical role in driving client success by providing first-level support for queries and issues through multiple communication channels such as phone, IM, email, and LiveChat.
Experience at TradingScreen
Elaine Enright has been part of TradingScreen since 2010, where she has accumulated over 14 years of experience in client support. Her responsibilities include training clients on system functionality and troubleshooting issues related to trading order routing systems. Elaine's expertise in utilizing UNIX for accessing client information enhances her ability to resolve electronic trade issues efficiently. She monitors trade transactions from initial request to execution and settlement, ensuring that clients receive timely and effective support.
Previous Role at Lava Trading/Citigroup
Before joining TradingScreen, Elaine worked at Lava Trading/Citigroup as Vice President of Sellside Client Services from 2004 to 2009. In this capacity, she focused on client service and support, leveraging her extensive knowledge of the financial technology sector. This experience contributed to her skill set in managing client relationships and addressing their needs in a fast-paced trading environment.
Education and Expertise
Elaine Enright studied Humanities at Montclair State University from 1973 to 1975. Her educational background, combined with decades of experience in the financial technology industry, has equipped her with a strong foundation in client services and support. Elaine's expertise includes troubleshooting trading order routing systems and utilizing technology to enhance client interactions.