Roland Goodman
About Roland Goodman
Roland Goodman serves as the Head of Support Services at TS Imagine Trading, where he focuses on staff recruitment, personal development, and team structuring. With over 20 years of experience in financial trading platforms, he has held various leadership roles in technical support and operations across multiple companies.
Current Role at TS Imagine
Roland Goodman serves as the Head of Support Services at TS Imagine Trading, a position he has held since 2021. In this role, he focuses on enhancing customer service quality by developing and managing teams of technical specialists in multi-asset trading support. He is responsible for presenting critical issue summaries and solutions to C-Level management, ensuring that operational challenges are addressed effectively. His leadership is directed towards improving operational solutions through staff recruitment, personal development, coaching, and team structuring.
Previous Experience at Fidessa
Goodman has extensive experience at Fidessa, where he worked for 14 years in various roles. He began as a Technical Support Analyst from 2000 to 2003, then progressed to Technical Support Team Leader from 2003 to 2007. Following this, he served as Production Support Manager from 2007 to 2018. During his tenure, he was involved in restructuring teams to optimize customer service and enhance operational efficiency.
Experience at Other Companies
In addition to his time at Fidessa, Goodman worked at ION as Application Support Manager from 2018 to 2020. He also held the position of GCS Manager at TradingScreen from 2020 to 2021. His roles across these organizations involved evaluating and utilizing third-party products to improve efficiency and service provision, as well as developing processes to align regional teams.
Education and Qualifications
Goodman studied at the University of Birmingham from 1997 to 2000, where he completed a three-year program. His educational background complements his extensive professional experience in the financial trading sector, where he has accumulated over 20 years of expertise in mission-critical, high-throughput, and high-availability financial trading platforms.
Skills and Expertise
Goodman is skilled in envisioning and prioritizing tools development, designing operational processes, and enhancing team performance. He has experience in both Buy and Sell sides, as well as in Enterprise and SaaS models. His commitment to personal development and coaching has been instrumental in driving consistency and raising standards globally across the teams he has managed.