Aaron Tucker
About Aaron Tucker
Aaron Tucker is a Technical Support Specialist - Tier 2 at Turnitin, where he has worked since 2020. He has a diverse background in customer support and sales, with previous roles at Square, Credit Karma, and Nordstrom.
Work at Turnitin
Aaron Tucker has been employed at Turnitin as a Technical Support Specialist - Tier 2 since 2020. In this role, he provides advanced technical support and resolves complex issues for users. He has developed expertise in Turnitin integrations with various educational platforms, including Blackboard, Moodle, and Canvas. His responsibilities include creating both internal and public-facing 'Knowledge Articles' to assist users in addressing technical challenges. Tucker collaborates with Sales and Professional Educational Services to enhance relationships with at-risk accounts, ensuring a high level of customer satisfaction.
Previous Experience in Customer Support
Before joining Turnitin, Aaron Tucker held several customer support roles. He worked at Square as a Customer Support Representative from 2015 to 2016, where he provided assistance in a contract position. Following that, he served as a Member Support - Quality Assurance Specialist at Credit Karma from 2016 to 2019. His experience also includes a brief role as a Beauty Advisor at SEPHORA in 2014 and a Sales Associate at Nordstrom from 2013 to 2014. Throughout these positions, he focused on delivering a 'white glove' experience for handling difficult cases and sensitive customer accounts.
Education and Expertise
Aaron Tucker completed his high school education at Sheldon High School from 2002 to 2006. He later pursued a Certificate in Post Production Film Making at the Bay Area Video Coalition from 2013 to 2014. His educational background has contributed to his technical skills and customer service expertise, particularly in the context of his current role at Turnitin.
Background in Retail and Service Industries
Aaron Tucker has a diverse background in the retail and service industries. He worked as a Team Lead at Teavana from 2011 to 2013 and as a Spa Consultant at Planet Beach Contempo Spas from 2009 to 2011. These roles provided him with valuable experience in customer interaction and team leadership, which he has applied in his subsequent customer support positions.