Anastasiia Minkova
About Anastasiia Minkova
Anastasiia Minkova is a Customer Success Manager at Turnitin, where she has worked since 2019 in Kyiv, Ukraine. She has a background in Translation Studies from Taras Shevchenko National University of Kyiv and has experience in customer support and team management.
Work at Turnitin
Anastasiia Minkova has been serving as a Customer Success Manager at Turnitin since 2019. In this role, she focuses on enhancing customer experiences through effective onboarding processes and communication strategies. Her responsibilities include conducting product demonstrations using various formats, such as demo calls, webinars, and presentations. She also analyzes customer data to identify opportunities for improving customer satisfaction and reducing churn. Her work involves collaboration with product design and development teams to ensure that customer feedback informs product enhancements.
Previous Experience at NetFix LLC
Before joining Turnitin, Anastasiia Minkova worked at NetFix LLC from 2017 to 2019. She began her tenure as a Customer Support Representative, where she provided assistance to customers for 11 months. Following this role, she advanced to the position of Team Lead Manager, serving for one year. In this capacity, she was responsible for overseeing team operations and ensuring high-quality customer support.
Education and Expertise
Anastasiia Minkova earned her Bachelor's degree in Translation Studies from Taras Shevchenko National University of Kyiv. Her studies spanned from 2013 to 2017, equipping her with skills in communication and language translation. This educational background supports her current role in customer success, where effective communication is essential.
Background in Customer Support
Anastasiia Minkova's career in customer support began at NetFix LLC, where she developed foundational skills in customer interaction and support. Additionally, she worked as a Lifeguard at American Pool in the Washington D.C. Metro Area for three months in 2016. This early experience in a customer-facing role contributed to her understanding of customer needs and safety protocols.