Arne Smits
About Arne Smits
Arne Smits is a Tier 1 Support Team Manager at Turnitin, where he has worked since 2014 in Oakland, California. He has a background in support roles and holds a Master of Business Administration from The Open University.
Work at Turnitin
Arne Smits has been employed at Turnitin since 2014, serving as the Tier 1 Support Team Manager. In this role, he oversees the support team, ensuring effective assistance for users and maintaining high service standards. His tenure at Turnitin has spanned a decade, during which he has contributed to the company's commitment to academic integrity and educational support. Additionally, he briefly held the position of Product Owner at Turnitin in 2016, where he worked for five months in Utrecht, Netherlands.
Previous Employment Experience
Prior to his current role at Turnitin, Arne Smits gained valuable experience in the tech support field. He worked as a Helpdesk Agent at Genesys Conferencing from 2005 to 2007 in London, United Kingdom. Following this, he served as Team Lead at Intercall from 2007 to 2013, also in London. These positions helped him develop skills in customer support and team management, which he has applied in his current role.
Education and Expertise
Arne Smits earned a Master of Business Administration (MBA) from The Open University, completing his studies from 2008 to 2012. This advanced degree has equipped him with a strong foundation in business principles, management strategies, and organizational behavior, which are essential in his managerial role at Turnitin. His educational background supports his ability to lead teams and manage support operations effectively.
Career Timeline
Arne Smits' career spans various roles in the support and management sectors. He began his professional journey as a Helpdesk Agent at Genesys Conferencing, followed by a position as Team Lead at Intercall. After these roles, he transitioned to Turnitin, where he has spent a significant portion of his career. His experience includes a brief period as a Product Owner at Turnitin, showcasing his versatility in different capacities within the organization.