Allan Manning
About Allan Manning
Allan Manning serves as the Head of Technical Support at TurnKey Lender, bringing extensive experience in technical support and project management from previous roles at companies such as MTech Mobility and Telit IOT Platforms.
Current Role at TurnKey Lender
Allan Manning serves as the Head of Technical Support at TurnKey Lender since 2022. In this role, he is responsible for overseeing the technical support operations, ensuring that customer inquiries are addressed efficiently. His leadership focuses on building strong teams that prioritize customer advocacy and satisfaction.
Previous Experience in Technical Support
Before joining TurnKey Lender, Allan Manning held several key positions in technical support. He worked as the Director of Support Services at MTech Mobility for 11 months and as a Technical Support Manager at Telit IoT Platforms for seven years. His experience includes managing complex projects and providing customer support across various technology sectors.
Educational Background
Allan Manning has a solid educational foundation in technology and management. He studied Information Technology at Kaplan College, earning a Bachelor of Science degree from 2004 to 2007. He also holds an Associate of Arts degree in Agricultural Production & Resource Management from McLennan Community College and an Associate of Arts degree in Biomedical Equipment Engineering from Texas State Technical College.
Technical Skills and Proficiencies
Allan Manning possesses advanced skills in MS Excel and Access, along with programming expertise in languages such as C++, SQL, and Visual Basic. He is proficient in various MRP systems and PeopleSoft, which enhances his ability to manage technical support and project management tasks effectively.
Project Management Experience
Allan Manning has comprehensive experience in managing sophisticated projects, including site startup and decommissioning. He is skilled in developing project plans, producing progress reports, and hosting project status meetings. His focus on training teams emphasizes the importance of quick responses, frequent updates, and timely issue resolution for customer support success.