Thaet Su
About Thaet Su
Thaet Su is an Enterprise Support Engineer at Two Sigma, specializing in user technology and deployment. With over 12 years of customer service experience and multiple IT certifications, he effectively communicates complex technical information in user-friendly terms.
Current Role at Two Sigma
Thaet Su currently serves as an Enterprise Support Engineer in the User Technology and Deployment Division at Two Sigma. He has held this position since 2016, accumulating eight years of experience in this role. His responsibilities include providing technical support and ensuring the smooth operation of user technology within the organization. Thaet Su's role requires a strong understanding of IT systems and the ability to address user needs effectively.
Previous Work Experience
Prior to his current role, Thaet Su worked in various IT support positions. He was an IT Support Technician at Uni-Data & Communications, Inc. from 2014 to 2016, and also served as an HP Desktop Support Technician at JPMorgan Chase & Co. during the same period. Additionally, he worked at Design Strategy Corporation as an IT Support Technician for one month in 2014. His diverse experience in IT support has contributed to his extensive customer service background.
Education and Certifications
Thaet Su studied Music Theory and Composition at the City University of New York City College from 2001 to 2003. He also attended the Per Scholas Institute for Technology, where he focused on Information Technology and earned CompTIA A+, Network+, Security+, and Cloud+ certifications in 2014. His educational background and certifications enhance his technical expertise in the IT field.
Skills and Expertise
Thaet Su possesses over 12 years of experience in customer service, particularly in fast-paced environments. He has developed strong problem-solving skills, particularly in dispute resolution services. Additionally, he has the ability to translate complex technical information into user-friendly language, which is essential for effective communication in his role. Thaet Su is also fluent in Burmese, allowing him to communicate in multilingual settings.
Involvement in Educational Programs
Thaet Su has been involved in educational initiatives, having worked as an IT Student at Per Scholas for three months in 2014. He also served as an LMS Assistant Admin at Per Scholas for a brief period in 2015. His participation in these programs reflects his commitment to technology education and support.