Emma Aldridge
About Emma Aldridge
Emma Aldridge serves as the Director of Global Implementation Services at Uberall, where she has worked since 2023. With a background in customer operations and project management, she oversees teams responsible for critical customer onboarding and technical implementations across EMEA and North America.
Work at Uberall
Emma Aldridge currently serves as the Director Global Implementation Services at Uberall, a position she has held since 2023 in Berlin, Germany. In this role, she oversees two teams of Implementation Consultants across EMEA and North America, focusing on critical customer onboarding and technical implementation stages. Prior to her current role, she worked in various capacities at Uberall, including Director Customer Operations from 2020 to 2023 and Head of Customer Operations International from 2019 to 2020. Her responsibilities include utilizing reporting on implementation time and stages to drive product and process improvements.
Previous Experience
Emma Aldridge has a diverse professional background, having worked in multiple roles prior to her tenure at Uberall. She served as an Onboarding Manager at BaseCase from 2014 to 2016 and as a Product Management Intern at Plinga GmbH in 2012. Additionally, she held positions at Plinga GmbH as Project Manager and Head of Project Management. Her early career included a role as an SEO Writer and Editor at Delivery Hero Holding in 2011. This varied experience has contributed to her expertise in customer operations and project management.
Education and Expertise
Emma Aldridge studied English Literature at Queen Mary University of London, where she earned a BA (Hons) from 2008 to 2011. Her educational background has provided her with strong communication and analytical skills, which she applies in her professional roles. She also attended Portsmouth Grammar School, further laying the foundation for her academic and professional journey.
Project Management and Implementation Leadership
In her current role, Emma Aldridge leads the development of a project management-based B2B implementation process that spans 6 weeks to 3 months. This process requires cross-functional collaboration and client-facing engagement, demonstrating her ability to manage complex projects effectively. Her leadership in overseeing implementation consultants highlights her commitment to enhancing customer experience during onboarding and technical implementation.