Jenna Smith
About Jenna Smith
Jenna Smith is a Customer Operations Specialist at Uberall, known for her expertise in enhancing customer experiences and improving client satisfaction. She has a background in customer service and marketing, having worked at Alamo Drafthouse Cinema in various roles before joining Uberall.
Work at Uberall
Jenna Smith has been employed at Uberall as a Customer Operations Specialist since 2021. In her role, she collaborates with national brands to enhance their Net Promoter Score (NPS) by ensuring a seamless customer experience. She was also appointed as the Solution Manager for the Mobile App beta testing support team, where she played a key role in reducing development time and facilitating a smooth rollout of the application in under four months. Throughout her tenure, Jenna has contributed to maintaining a 100% Customer Satisfaction Score (CSAT) from clients.
Previous Experience at Alamo Drafthouse Cinema
Jenna Smith held multiple positions at Alamo Drafthouse Cinema from 2015 to 2020. She started as a Trainer and Shift Lead for two years, where she was responsible for training new staff and managing daily operations. In 2019, she transitioned to the role of Email Marketing Assistant for five months, focusing on customer engagement strategies. Later that year, she served as Customer Service Lead for one year, overseeing customer service initiatives. Additionally, she worked as an Accounting Intern from 2017 to 2019, where she prepared graphical data and pivot tables for weekly meetings to analyze customer service trends.
Education and Expertise
Jenna Smith earned her Bachelor's degree in Business Administration and Management from McCoy College of Business at Texas State University, where she studied from 2014 to 2018. Her education provided her with a solid foundation in business principles, which she has applied throughout her career in customer operations and service management. This academic background supports her expertise in enhancing customer experiences and operational efficiency in her current role.
Client Collaboration and Impact
During her time at Uberall, Jenna Smith has collaborated with notable national brands, including Cricket Wireless, Chick-Fil-A, Little Caesars Pizza, and Sephora. Her efforts have focused on improving client NPS scores by ensuring clients receive a seamless experience. Additionally, she was selected as the singular support team member for an at-risk prime client, a role that resulted in saving a multimillion-dollar account for the company.