Valerie Drinkwalter
About Valerie Drinkwalter
Valerie Drinkwalter is a Customer Operations Manager at Uberall, with a diverse background in client operations and customer service across various industries. She has held multiple roles in companies such as SweetIQ, Perfect Herbs, and Gatwitch Records, and has a solid educational foundation in marketing and music business administration.
Work at Uberall
Valerie Drinkwalter has served as the Customer Operations Manager at Uberall since 2021. In this role, she is responsible for overseeing customer operations and ensuring a high level of service delivery. Her experience in managing client relationships and operational processes contributes to the company's focus on enhancing customer satisfaction.
Previous Experience in Client Operations
Before joining Uberall, Valerie worked at SweetIQ as a Senior Client Operations Specialist from 2020 to 2021 and as a Client Operations Specialist from 2019 to 2020. In these positions, she focused on client management and operational support, playing a key role in improving client experiences and operational efficiency.
Background in Customer Service and Management
Valerie has a diverse background in customer service and management roles. She worked as the Customer Smiles Manager and Production and Inventory Manager at Perfect Herbs from 2015 to 2017. Additionally, she held various positions in the events and hospitality sectors, including as a Stage Manager for Canadian Music Week and North by Northeast Conferences, Inc.
Education and Expertise
Valerie has a solid educational foundation in marketing and business. She earned a Diploma in Marketing from Mohawk College, where she studied from 2008 to 2011. Additionally, she obtained a Certificate in Music Business Administration from George Brown College and a Certificate in Small Business and Entrepreneurship from Mohawk College. This educational background supports her expertise in customer operations and management.
Career Development in Various Industries
Valerie's career spans multiple industries, including music, hospitality, and customer service. She has held positions such as Head of Marketing and Events Management at Gatwitch Records and Assistant Manager at Black Photo Corporation. Her varied roles demonstrate her adaptability and ability to thrive in different environments.