Vincent Riehl
About Vincent Riehl
Vincent Riehl is a Senior Manager of Customer Operations at uberall.com, where he has worked since 2017. He has extensive experience in customer care and account management, having held various roles at Customer Alliance and previously worked in sales at Apple.
Current Role at Uberall
Vincent Riehl serves as the Senior Manager of Customer Operations at Uberall, a position he has held since 2017. In this role, he oversees customer operations, ensuring effective service delivery and client satisfaction. His responsibilities include managing customer relationships and optimizing operational processes to enhance the overall customer experience. Riehl's tenure at Uberall spans over seven years, during which he has contributed to the company's growth in the digital marketing sector.
Previous Experience at Customer Alliance
Vincent Riehl has extensive experience at Customer Alliance, where he held multiple roles from 2014 to 2017. Initially, he worked as a Customer Care Account Manager for two years, followed by a year as a Senior Account Manager and HR Recruiter. He also briefly served as a Technical Presales Consultant in 2014. His time at Customer Alliance focused on customer care, account management, and recruitment, all within the Berlin region.
Early Career at Ina Schaeffler Group
Before his roles in customer operations, Vincent Riehl worked at Ina Schaeffler Group as a Warehouseman from 1998 to 2011. This position lasted for 13 years and provided him with foundational experience in logistics and warehouse management. His long tenure at Ina Schaeffler Group contributed to his understanding of operational processes and customer service.
Education and Training
Vincent Riehl studied at Lycée Couffignal, where he focused on cabinetmaking and woodcarving. He completed his studies and achieved a CAP qualification between 1995 and 1998. This educational background provided him with practical skills and craftsmanship that have informed his professional journey.
Work Experience in Australia
In 2011, Vincent Riehl took a year-long sabbatical to engage in work and travel in the Perth region of Australia. This experience allowed him to explore different cultures and work environments, broadening his professional and personal horizons before returning to Europe to continue his career.