Corie Mc Duff
About Corie Mc Duff
Corie Mc Duff is the Manager of Support Services at United Farmers of Alberta Co-operative Limited, where she has worked since 2019. She has a background in Broadcast Journalism from Mount Royal University and previously managed customer experience at Trimble Oil & Gas Services for 12 years.
Current Role at United Farmers of Alberta Co-operative Limited
Corie Mc Duff serves as the Manager Support Services at United Farmers of Alberta Co-operative Limited, a position she has held since 2019. In this role, she focuses on enhancing customer support services and has established a flagship partnership with a US call center to improve service delivery. Her work is centered in the Calgary, Canada area, where she oversees various support initiatives aimed at optimizing customer interactions.
Previous Experience at Trimble Oil & Gas Services
Prior to her current role, Corie Mc Duff worked at Trimble Oil & Gas Services for 12 years, from 2007 to 2019. As the Manager of Customer Experience, she was instrumental in building a high-performing customer experience team, expanding it from a single individual to a comprehensive group that included technical support representatives and customer success managers. Her leadership contributed to significant improvements in customer service operations.
Education in Broadcast Journalism
Corie Mc Duff studied Broadcast Journalism at Mount Royal University from 1997 to 1999. This two-year program provided her with foundational skills in communication and media, which have been beneficial throughout her career in customer service and support roles.
Advocacy for Product Improvements
In her professional capacity, Corie Mc Duff advocates for product improvements by collaborating with technology teams. She focuses on aligning product offerings with customer needs, ensuring that enhancements are driven by direct feedback and engagement with customers. This approach aims to mitigate churn risks and address escalations effectively.
Data-Driven Decision Making
Corie Mc Duff utilizes CRM tools to analyze data and inform her decision-making processes. By focusing on key performance indicators, she balances financial objectives with customer priorities. Her analytical approach helps in driving performance improvements and enhancing overall customer satisfaction.