Ultimate
Ultimate specializes in customer support automation using generative AI, offering solutions across multiple industries and integrating with major CRM systems.
Services
Ultimate offers customer support automation services powered by generative AI. The company's solutions cater to specific needs in industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. Its automation capabilities are designed to streamline customer interactions and provide efficient support experiences.
Products
Ultimate features several key products to enhance customer support. UltimateGPT is a generative AI component that assists in automating customer service tasks. Chat Automation helps manage and automate live chat interactions, while Ticket Automation streamlines the handling of customer support tickets. These products integrate seamlessly with major CRM systems such as Zendesk, Salesforce, LiveChat, Freshworks, Intercom, and Sunshine Conversations.
Integration with CRM Systems
Ultimate provides robust integration capabilities with leading CRM platforms, ensuring smooth and efficient management of customer interactions. Supported CRMs include Zendesk, Salesforce, LiveChat, Freshworks, Intercom, and Sunshine Conversations. By integrating with these systems, Ultimate enhances the efficiency and scalability of customer support operations.
Language Support
Ultimate supports customer service in 109 languages, making it a versatile solution for global companies. This extensive language capability ensures that businesses can provide effective and personalized support to their customers, regardless of their location or language preference.
Research and Innovation
Ultimate employs in-house AI research to remain at the cutting edge of AI innovation. The company continuously develops and refines its technology, ensuring that its solutions remain effective and up-to-date. This commitment to research and development is further bolstered by funding received from the European Union’s Horizon 2020 research and innovation programme.