Pedro Rocheteau
About Pedro Rocheteau
Pedro Rocheteau is a Customer Happiness Specialist currently working at Unbabel in Lisbon, Portugal. He has a diverse professional background in technical support and community management, with experience at companies such as tymeshift, CPM International, and Webhelp.
Current Role at Unbabel
Pedro Rocheteau serves as a Customer Happiness Specialist at Unbabel, a position he has held since 2022. His role focuses on ensuring customer satisfaction and enhancing the overall user experience. Based in Lisbon, Portugal, he utilizes his extensive knowledge of the SaaS ecosystem to address customer inquiries and provide effective solutions.
Previous Experience in Customer Support
Prior to his current role, Pedro worked in various customer support positions. He was a Technical Support Representative at Tymeshift from 2021 to 2022 in Lisbon, Portugal. Before that, he served as a Google Workspace Technical Support Expert at Webhelp in Barcelona from 2020 to 2021. His experience also includes working as an Airbnb Support Point of Contact and Customer Support Associate at CPM International in Barcelona from 2019 to 2020.
Background in Social Media and Community Management
Pedro began his career in social media and community management at Terra A Terra in 2014, where he worked for 11 months in the Évora Area, Portugal. This role allowed him to develop skills in online engagement and brand communication, contributing to his diverse professional background.
Education and Expertise
Pedro holds a Level IV Diploma in Produção Artística - Realização Plástica do Espetáculo (Costume and Set Design) from Escola Artística António Arroio, where he studied from 2011 to 2014. He furthered his education at Central Saint Martins, University of The Arts London, earning a Bachelor of Arts in Fine Art - 4D (Digital Art) from 2014 to 2017. His educational background complements his technical and soft skills in the SaaS industry.
Career Aspirations
Pedro is actively seeking career opportunities in Product Management or Knowledge Management within the Software Development Industry, with a focus on AI/ML products. He prefers mid-level roles that offer fully remote work, a full-time permanent contract, and an annual gross base salary of at least 40,000€. He emphasizes transparency in communication with recruiters regarding job offers and criteria.