Carlos Guevara
About Carlos Guevara
Carlos Guevara is a Customer Success Manager at Unbounce in Vancouver, British Columbia, Canada. He has a diverse background in customer service and sales, with experience in both the hospitality and construction industries.
Current Role at Unbounce
Carlos Guevara currently serves as the Customer Success Manager at Unbounce, a position he has held since 2024. Based in Vancouver, British Columbia, Canada, his role has him deeply involved in customer relationship management, focusing on driving engagement and product adoption among self-serve Agency customers. He implements value-based outreach methods such as email campaigns, 1:1 video calls, and webinar sessions to support his clients.
Previous Experience at Unbounce
Before becoming a Customer Success Manager, Carlos Guevara worked as a Sales Specialist at Unbounce from 2023 to 2024. During this period, he played a significant role in communicating customer needs to the Product Team and focused heavily on optimizing customer experiences related to upgrades and renewals. In this earlier role, he honed his skills in sales, customer service, and product advocacy.
Experience in Hospitality
Carlos Guevara has also gained valuable experience in the hospitality sector, having worked at the Rosewood Hotel Georgia as a Front Desk Attendant from 2022 to 2023. During his 8-month tenure in Vancouver, British Columbia, Canada, he was responsible for front-line customer service, providing a high level of guest satisfaction and hospitality services.
Extensive Background in Sales and Customer Service in Mexico
Carlos Guevara has an extensive background in sales and customer service, accumulated during his time at various companies in Mexico. He worked at LUXONYCS (Marble Company) as a Customer Service Specialist from 2021 to 2022 in Mexico City. Prior to that, he spent nine years at FAPEC CONSTRUCCIONES S.A. de C.V. in the Mexico City Metropolitan Area, where he held roles in sales and customer service from 2011 to 2020.
Educational Background
Carlos Guevara has a diverse educational background. He earned a Licenciatura in Law from Universidad del Valle de México, completing his studies from 2005 to 2010. Additionally, he studied Real Estate Law at Escuela Libre de Derecho, where he received a Diploma of Education. His formal education was further supplemented by a course at King George International College in 2009.