Vanessa Gurgel
About Vanessa Gurgel
Vanessa Gurgel is an Onboarding Specialist at Unbounce with extensive experience in digital marketing and eCommerce, having worked in both Brazil and the United States.
Current Role at Unbounce
Vanessa Gurgel currently serves as an Onboarding Specialist at Unbounce in Vancouver, British Columbia, Canada, a role she has held since 2021. In this position, she assists new clients in understanding and using Unbounce's marketing and landing page tools, ensuring a smooth transition and effective onboarding experience.
Professional Experience in Customer Support
Vanessa Gurgel worked at Booking.com in 2020, first as a CS Guest Executive for two months and then as a Customer Support Guest Specialist for six months. During her time in Toronto, Ontario, Canada, she was responsible for handling customer inquiries, solving guest-related issues, and ensuring a high level of customer satisfaction.
Digital Marketing and Media Roles
Vanessa has accumulated extensive experience in digital marketing, having worked in roles such as a Digital Marketing Consultant since 2019 in Canada, Assistant Media Executive at MediaCom Canada in 2019, and Social Media Marketing Intern at Qode Social in 2018. These roles involved developing and executing digital marketing strategies, managing social media accounts, and assisting in media planning and buying.
Educational Background in Marketing and Communication
Vanessa Gurgel holds several educational qualifications, including a Graduate Certificate in Advertising - Creative & Digital Strategy from Centennial College (2017-2018), a Diploma in Fashion Management from George Brown College (2017), a Postgraduate Certificate in Marketing from the University of California, Berkeley (2013-2014), and a Bachelor's degree in Social Communication, Advertising from Universidade 7 de Setembro - UNI7 (2009-2013).
International Work Experience
Vanessa Gurgel has a diverse international working background, having held roles in both Brazil and the United States. For example, she served as an Ecommerce & Digital Marketing Coordinator at Tendência Chic in São Paulo from 2014 to 2016 and as an International Marketing Intern at Shaklee Corporation in San Francisco in 2014.
Certifications
Vanessa Gurgel is certified in HootSuite and Google Ads, underscoring her expertise in social media management and digital advertising. These certifications complement her extensive practical experience and formal education in marketing and digital strategy.