Uniphore
Uniphore is a multimodal AI and data platform company that integrates voice, video, text, and data to serve various industries with products like U-Self Serve and U-Assist.
Services
Uniphore offers a multimodal AI and data platform that integrates voice, video, text, and data to deliver comprehensive solutions. The company's services encompass real-time agent assistance, conversational analytics, and enterprise recording software. These services cater to the needs of various industries by leveraging advanced technologies such as conversational AI, emotion AI, generative AI, and knowledge AI.
Products
Uniphore provides a range of products designed to enhance customer interactions and business operations. Key products include U-Self Serve, U-Assist, U-Analyze, U-Capture, and Q for Sales. Each product is tailored to provide specific benefits, such as automation of self-service tasks, offering assistance to agents, analyzing conversation data, capturing relevant interactions, and boosting sales effectiveness.
Sector
Uniphore serves numerous industries including B2B tech support, banking, healthcare, public safety, telecom, and travel & hospitality. The company's solutions are designed to meet the unique demands of these sectors by providing tailored AI-driven tools that improve customer service, operational efficiency, and data analysis capabilities.
Company History
Uniphore has been recognized as one of the fastest-growing companies in North America, earning a spot on the 2023 Deloitte Technology Fast 500 list. This reflects the company's rapid growth and significant impact in the field of AI and customer service. With a global workforce of over 1,500 employees, Uniphore continues to advance its technology and expand its market presence through innovation and dedicated client service.
Events
Uniphore hosts Uniphore Demo Days, events that provide live demonstrations of their AI solutions. These events are designed to give potential clients and industry stakeholders firsthand experience with Uniphore's cutting-edge technologies, showcasing how their products and services can be effectively utilized in various business contexts.