Robin De La Cruz
About Robin De La Cruz
Robin De La Cruz is a Customer Success Manager currently employed at Uniphore since 2021. With previous experience in customer service and team leadership roles at DIRECTV, AT&T, and ADVANCED PROSTHETICS AND ORTHOTICS LLC, De La Cruz has built a solid foundation in customer relations and management.
Current Role at Uniphore
Robin De La Cruz serves as a Customer Success Manager at Uniphore, a position held since 2021. In this role, Robin focuses on enhancing customer relationships and ensuring client satisfaction with Uniphore's products and services. The position is based in Meridian, Idaho, where Robin applies expertise in customer success strategies to support clients effectively.
Previous Experience at DIRECTV
Prior to joining Uniphore, Robin worked at DIRECTV as a Team Leader from 2013 to 2017. In this role, Robin managed a team and was responsible for overseeing operations and improving service delivery. This experience contributed to Robin's skills in team management and customer service.
Experience at AT&T
Robin held the position of Customer Service Team Lead at AT&T from 2013 to 2017. This role involved leading a team dedicated to providing high-quality customer service. Robin's tenure at AT&T helped develop strong leadership and communication skills essential for customer engagement.
Role at ADVANCED PROSTHETICS AND ORTHOTICS LLC
From 2017 to 2021, Robin worked as the Front Office Manager at ADVANCED PROSTHETICS AND ORTHOTICS LLC. In this capacity, Robin managed front office operations, which included coordinating patient interactions and administrative tasks, further enhancing customer service capabilities.
Early Career at Payless ShoeSource
Robin began their career as an Assistant Manager at Payless ShoeSource from 2010 to 2013. This role involved supporting store operations and customer service, laying the foundation for future positions in customer-focused roles.