Tajuddin M
About Tajuddin M
Tajuddin M is a professional in CX Delivery Operations with extensive experience in business consulting and project management. He has worked for several notable companies, including NASSCOM Insights, Tata Consultancy Services, and Uniphore, and holds multiple certifications in customer experience management and project management.
Current Role at Uniphore
Tajuddin M currently serves in the role of CX Delivery Operations at Uniphore. He has been with the company since 2021, contributing to the enhancement of customer experience delivery. His position involves overseeing operations that leverage technology to improve customer interactions and satisfaction. Based in Bengaluru, Karnataka, India, he plays a crucial role in aligning operational strategies with business objectives.
Previous Experience in Business Consulting
Before joining Uniphore, Tajuddin M worked at NASSCOM Insights as a Business Consultant from 2017 to 2018. His tenure lasted for eight months in the Bengaluru area, India. This role involved providing insights and strategies to improve business processes and operational efficiency. Prior to that, he held various positions in notable organizations, including Tata Consultancy Services and Cognizant.
Education and Certifications
Tajuddin M has a strong educational background in technology and management. He studied at the Illinois Institute of Technology and the Great Lakes Institute of Technology, focusing on Artificial Intelligence and earning a Post Graduate degree in Data Science and Machine Learning. Additionally, he holds a Business Management degree from AIMS, where he studied Business Statistics. He is certified in COPC standards, Six Sigma Master Black Belt (MBB), and Project Management Professional (PMBOK).
Career Development and Expertise
Tajuddin M has extensive experience in business operations and enablement functions across the APAC and North America regions. He has held various roles, including Site Quality Lead at Aditya Birla Minacs and Digital Transformation roles at HGS. His expertise includes process excellence and robotic process automation, which he developed during his six years at Cognizant. He has a strong focus on technology and is particularly enthusiastic about emerging AI technologies.