Miranda Brady
About Miranda Brady
Miranda Brady is a Customer Success Executive with extensive experience in both the healthcare and technology sectors. She has held various roles in customer success and operations across multiple organizations, including Unite Us, Showpad, and Adyen.
Work at Unite Us
Miranda Brady currently serves as a Senior Customer Success Manager at Unite Us, a role she has held since 2021. In this position, she focuses on enhancing customer satisfaction and ensuring successful client engagement. In 2023, she transitioned to the role of Customer Success Executive, continuing her commitment to client success within the organization. Her experience in this role is supported by her extensive background in customer success and operations.
Previous Experience in Customer Success
Before joining Unite Us, Miranda Brady held several positions in customer success across various companies. She worked as a Customer Success Manager at Showpad from 2019 to 2020 and as an Account Manager at Adyen from 2020 to 2021. Additionally, she contributed as a Client Success Coordinator at Castlight Health in 2016 and as a Customer Success & Operations professional at Solv. from 2018 to 2019. This diverse experience has equipped her with a comprehensive understanding of customer needs and operational strategies.
Education and Expertise
Miranda Brady earned her Bachelor of Arts (B.A.) in Human Biology from Stanford University, where she studied from 2011 to 2015. Her educational background provides a strong foundation for her work in both the healthcare and technology sectors. This combination of academic knowledge and practical experience allows her to develop effective client strategies that address complex challenges in these industries.
Background in Healthcare and Technology
Miranda Brady has a diverse background that spans both the healthcare and technology sectors. She has held various roles that have allowed her to gain insights into the unique challenges and opportunities within these industries. Her experience includes working as an Account Manager at Castlight Health and as a Policy Intern at the US Department of Health and Human Services. This dual-sector expertise enhances her ability to collaborate with diverse stakeholders and adapt to changing environments.
Early Career and Internships
Miranda Brady began her career with several internships and entry-level positions that provided her with valuable experience. She worked as a Research Assistant at Stanford University School of Medicine in multiple roles from 2012 to 2014. Additionally, she served as a Program Intern at Iskashitaa Refugee Network and as a Nutrition Advocate Intern at Feeding America San Diego. These early experiences contributed to her analytical and operational skills, which she applies in her current roles.