Ruben Padilla
About Ruben Padilla
Ruben Padilla is a Senior Customer Success Manager at Unite Us, where he has worked since 2021. He holds a Bachelor's degree in Psychology from California State University, Chico, and has extensive experience in account management and customer success.
Work at Unite Us
Ruben Padilla has been serving as a Senior Customer Success Manager at Unite Us since 2021. In this role, he collaborates with the Sales team to identify and pitch upsell and expansion opportunities. He conducts quarterly business reviews for key accounts, ensuring that client needs are met and addressed. Additionally, he provides training and onboarding for new users, facilitating sessions for groups ranging from 1 to over 15 individuals.
Education and Expertise
Ruben Padilla earned a Bachelor's degree in Psychology from California State University, Chico, where he studied from 2012 to 2014. Prior to that, he completed an Associate's degree in Social Sciences at Glendale Community College from 2009 to 2012. His educational background provides a foundation for his work in customer success and account management.
Background
Before joining Unite Us, Ruben Padilla worked at CoStar Group as an Account Executive from 2019 to 2021. He also held the position of Client Account Manager at Auction.com from 2015 to 2019. In these roles, he managed high visibility accounts, particularly in Southern California and Hawaii, gaining experience in client relations and account management.
Professional Skills
Ruben Padilla utilizes Tableau to analyze data trends and develop strategies aimed at mitigating account risks. His ability to conduct quarterly business reviews and provide training sessions highlights his skills in client engagement and support. His experience in collaborating with sales teams further enhances his capability to drive business growth and customer satisfaction.