Miji Hendrix
About Miji Hendrix
Miji Hendrix is the Director of Customer Success at UpKeep, where she has worked since 2022. She holds a B.A. in Communication from UC Santa Barbara and has extensive experience in customer success and design roles across various companies.
Work at UpKeep
Miji Hendrix currently serves as the Director of Customer Success at UpKeep, a position held since 2022. In this role, she oversees customer success initiatives and strategies to enhance client satisfaction and retention. Prior to her current title, she worked in various capacities at UpKeep, including Senior Customer Success Manager and Sr. Manager of Customer Success. Her experience at UpKeep spans several years, contributing to her understanding of customer needs and operational efficiencies.
Education and Expertise
Miji Hendrix earned a Bachelor of Arts degree in Communication from the University of California, Santa Barbara, where she studied from 2008 to 2011. This educational background provides her with a strong foundation in effective communication strategies, which are essential in her role in customer success. Her expertise in customer relationship management has been developed through her various roles in the industry.
Background
Before joining UpKeep, Miji Hendrix gained experience in the design and customer service sectors. She worked as an Interior Designer at Ethan Allen Global, Inc. for one year and held multiple positions at 17hats, including Customer Success Manager and Lead Account Manager. These roles helped her build skills in client engagement and project management, which are applicable in her current position.
Career Progression
Miji Hendrix's career has shown a clear progression in customer success roles. After starting at UpKeep as a Senior Customer Success Manager in 2018, she advanced to the position of Sr. Manager of Customer Success in 2021. Following a brief tenure in that role, she became the Director of Customer Success in 2022. Her trajectory reflects her growing expertise and leadership in customer success management.