Donald Allen
About Donald Allen
Donald Allen is a Channel Sales Director at Upstream Works Software, where he has worked since 2015. He has extensive experience in customer service operations and has held various roles at companies such as Cisco, Verizon Business, and Calabrio.
Work at Upstream Works
Donald Allen has served as the Channel Sales Director at Upstream Works Software since 2015. In this role, he has been instrumental in driving the adoption of omnichannel contact center solutions. His focus on enhancing customer service operations aligns with the company's commitment to providing innovative solutions in the communication sector. Allen's tenure at Upstream Works has contributed to the growth and development of the company's channel sales strategy.
Previous Experience in Sales and Management
Prior to his current role, Donald Allen worked at Calabrio, Inc. as an Account Executive from 2014 to 2015. He also held positions at Cisco, where he served as a Client Services Manager from 2010 to 2013 and as a Business Development Manager from 2007 to 2010. His experience at Cisco spanned over six years, during which he developed skills in client services and business development. Allen's earlier role at Verizon Business as a Solution Architect from 2000 to 2007 further solidified his expertise in technology solutions.
Education and Expertise
Donald Allen earned a Bachelor of Science degree from Texas A&M University, completing his studies from 1995 to 2000. His educational background provides a strong foundation for his professional expertise in sales and customer service. Allen possesses extensive experience in integrating smart agent desktop solutions, which enhances customer service operations across multiple communication channels.
Background in Customer Service Solutions
With a strong background in providing personalized service excellence, Donald Allen has focused on improving customer interactions through advanced technology. His work has involved integrating solutions that enhance the efficiency and effectiveness of customer service teams. Allen's commitment to service excellence is evident in his career choices and the roles he has undertaken.