Kevin Palmer
About Kevin Palmer
Kevin Palmer is a Sales Engineer EMEA at Upstream Works Software, specializing in Workforce Optimisation within the telecommunications industry. He has over 30 years of experience, including previous roles at Avaya and Verint, and has a strong background in consultative sales and pre-sales support.
Current Role at Upstream Works
Kevin Palmer serves as a Sales Engineer EMEA at Upstream Works Software since 2017. In this role, he focuses on supporting the company's expansion into the EMEA region. His responsibilities include understanding client business issues and providing tailored technical solutions that align with their needs. His extensive experience in the telecommunications sector aids in delivering effective results.
Previous Experience at Avaya
Kevin Palmer has a significant history with Avaya, where he held multiple roles over a span of 15 years. He worked as a Solutions Consultant from 2005 to 2007, a Consulting Sales Engineer from 2011 to 2017, and held various positions including Project Manager, EMEA Regional Account Director, Account Consultant, and Installation Engineer between 1992 and 2005. His diverse roles contributed to his expertise in the telecommunications industry.
Experience at Verint
Prior to his current position, Kevin Palmer worked at Verint as a Solutions Consultant from 2007 to 2011. His time at Verint allowed him to further develop his skills in consultative sales and solutions delivery within the telecommunications sector, enhancing his overall industry knowledge.
Education Background
Kevin Palmer studied at Greater Brighton Metropolitan College from 1982 to 1987. This educational background provided him with foundational knowledge that supports his extensive career in the telecommunications industry.
Industry Expertise
With over 30 years of experience in the telecommunications industry, Kevin Palmer specializes in Workforce Optimisation and has a strong background in pre-sales and sales using a consultative approach. His expertise enables him to effectively address client needs and deliver appropriate solutions.