Umair Ansari
About Umair Ansari
Umair Ansari is a Customer Support Manager at Upstream Works Software, where he has worked since 2021. He has a background in software development and quality assurance, with previous roles at several companies in the Toronto area.
Current Role as Customer Support Manager
Umair Ansari currently serves as the Customer Support Manager at Upstream Works Software. He has held this position since 2021, contributing to the company's customer service strategies and support operations. His role involves overseeing the support team and ensuring high levels of customer satisfaction through effective service delivery.
Experience at Upstream Works Software
Umair Ansari has extensive experience at Upstream Works Software, where he has worked in various capacities. He started as a Support Analyst from 2017 to 2019, then progressed to Support Team Lead from 2019 to 2020, and later served as Partner Enablement Analyst from 2020 to 2021. His roles have focused on enhancing customer support and partner engagement.
Previous Positions in Software Development
Before his tenure at Upstream Works Software, Umair Ansari worked as a Senior Software Developer at Knockri from 2016 to 2017. He also held positions at HInext as a Software Developer and Quality Assurance Analyst from 2012 to 2014, and at Tigerdirect.ca as a Service Advisor from 2014 to 2015. These roles provided him with a solid foundation in software development and customer service.
Educational Background
Umair Ansari earned his Bachelor's degree from the National University of Computer and Emerging Sciences, where he studied from 2006 to 2011. This educational background equipped him with the necessary skills and knowledge to excel in the technology and customer support sectors.