Walid Nasreldin
About Walid Nasreldin
Walid Nasreldin is a Customer Service Administrator with extensive experience in the retail sector, including roles at Thomas Cook and MTS Globe. He currently works at URBN, where he manages after-sale calls for Anthropologie furniture and reports to the head office.
Current Role at URBN
Walid Nasreldin has been serving as a Customer Service Administrator at URBN since 2019. In this role, he handles after-sale calls specifically for Anthropologie furniture. He reports directly to the head office and the buying team, ensuring effective communication and service delivery. His position requires strong organizational skills and the ability to manage customer inquiries efficiently.
Previous Experience in Customer Service
Prior to his current role, Walid worked at Thomas Cook as an Overseas Representative from 2012 to 2015 in Sharm El Sheikh, Egypt. He then transitioned to MTS Globe, where he served as an Operation Supervisor from 2016 to 2018, also in Sharm El Sheikh. These positions provided him with valuable experience in customer service and operations management.
Education and Expertise
Walid Nasreldin studied at the Faculty of Economics and Political Sciences at Cairo University, where he completed a Bachelor’s Degree in Political Sciences from 2004 to 2008. His academic background has equipped him with analytical skills relevant to his professional roles. He possesses a perfect command of Arabic, English, and French, enhancing his ability to communicate effectively in diverse environments.
Work History at URBN
Before becoming a Customer Service Administrator, Walid worked as a Warehouse Operative at URBN for two months in 2018. This experience contributed to his understanding of the operational aspects of the business and prepared him for his subsequent role in customer service.
Cultural Exposure and Skills
Walid has traveled extensively across Europe, Africa, and America, gaining exposure to various cultures. This experience has likely contributed to his adaptability and understanding of different customer needs. He is also highly skilled in time management, enabling him to work effectively under strict deadlines.