Zachary Zimmerman
About Zachary Zimmerman
Zachary Zimmerman is an IT Support Analyst with expertise in managing user accounts and enhancing IT proficiency in the workplace. He has experience in various IT roles and currently works at URBN, ensuring effective technical support and seamless integration of new devices.
Current Role at URBN
Zachary Zimmerman serves as an IT Support Analyst at URBN, which encompasses brands such as Urban Outfitters, Anthropologie Group, Free People, and Nuuly. He has been in this role since 2022, contributing to the IT department in Levittown, Pennsylvania. His responsibilities include managing user accounts through Active Directory, ensuring data security and accessibility for over 1,000 users. He also handles and resolves help desk tickets using Salesforce and Jira, providing timely technical support.
Previous Experience in IT Support
Prior to his current position, Zachary Zimmerman worked at Hopewell Valley Regional School District as a Senior Information Technology Intern for five months in 2021. He also held the role of Desktop Technician at the same school district from 2021 to 2022 for six months. In these positions, he developed user guides and manuals to enhance IT proficiency among staff and ensured the seamless integration of new devices into existing systems.
Background in Customer Service
Zachary Zimmerman has a background in customer service, having worked at Floor & Decor as a Customer Service Associate from 2018 to 2020 for two years. He later transitioned to a Tile Sales Associate role at the same company from 2020 to 2021 for eight months. These experiences provided him with skills in customer interaction and support, which are beneficial in his current IT support role.
Education and Expertise
Zachary Zimmerman studied at Bucks County Community College, where he earned an Associate of Science degree in Information Science from 2018 to 2021. His education has equipped him with the foundational knowledge necessary for his roles in IT support and user account management. His expertise includes managing user accounts, developing user guides, and collaborating with cross-functional teams to resolve complex IT issues.