Jahanzeb Saleem
About Jahanzeb Saleem
Jahanzeb Saleem is a Customer Service Analyst with over 15 years of experience in customer care and sales, currently working at US Mobile in Islāmābād, Pakistan. He previously held positions at epay and Shaheen Air International, and he holds a Bachelor's degree in Liberal Arts and Sciences from Govt Gordon College.
Current Role at US Mobile
Jahanzeb Saleem serves as a Customer Service Analyst at US Mobile, a position he has held since 2018. Based in Islāmābād, Pakistan, he has accumulated six years of experience in this role. His responsibilities include analyzing customer service processes, addressing customer inquiries, and ensuring high-quality service delivery. His work contributes to the overall customer satisfaction and operational efficiency of the company.
Previous Experience at Epay
Before joining US Mobile, Jahanzeb Saleem worked at epay, a Euronet Worldwide Company, as a Customer Service Representative from 2009 to 2012. During his three years there, he developed essential skills in customer interaction and problem-solving. His role involved assisting customers with various inquiries and ensuring their needs were met effectively.
Experience in Aviation with Shaheen Air International
Jahanzeb Saleem was employed as Cabin Crew at Shaheen Air International from 2016 to 2018. In this role, he was responsible for ensuring passenger safety and comfort during flights. His experience in the aviation sector enhanced his customer service skills and provided him with a unique perspective on customer care in a fast-paced environment.
Educational Background
Jahanzeb Saleem earned his Bachelor's degree in Liberal Arts and Sciences/Liberal Studies from Govt Gordon College, where he studied from 2005 to 2007. He also attended Oxford Public School, where he laid the foundation for his educational journey. His academic background has equipped him with critical thinking and communication skills that are essential in customer service roles.
Total Experience in Customer Care
With a total of 15 years of experience in customer care and sales, Jahanzeb Saleem has primarily worked with companies based in the US and UK. His extensive background includes establishing performance goals to meet efficiency levels, sales targets, and quality standards. This experience has positioned him as a knowledgeable professional in the customer service industry.