Jordan Kilmer
About Jordan Kilmer
Jordan Kilmer is a Manager of Customer Success at UserGems, where he has worked since 2023. He has extensive experience in client relations and account management, having held various roles at companies like Paycom and Houzz.
Current Role at UserGems
Jordan Kilmer serves as the Manager of Customer Success at UserGems since 2023. In this role, he is responsible for overseeing customer satisfaction and ensuring that clients derive maximum value from the company's services. His position involves managing customer relationships and leading initiatives to enhance the overall customer experience.
Previous Experience at Paycom
Jordan Kilmer has extensive experience at Paycom, where he held multiple roles. He worked as a Senior Executive Client Relations Account Manager from 2021 to 2022 for 11 months, and prior to that, he served as a Client Relations Account Manager from 2019 to 2020 for one year. Additionally, he was an Executive Client Relations Account Manager from 2020 to 2021 for six months. His tenure at Paycom involved managing client accounts and fostering strong relationships with customers.
Experience at Houzz
At Houzz, Jordan Kilmer held several positions that contributed to his expertise in customer success. He worked as a Senior Account Manager from 2017 to 2018 for eight months and as a Senior Client Success Manager from 2018 to 2019 for one year. He also served as an Account Manager from 2015 to 2017 for two years. His roles at Houzz focused on client management and ensuring customer satisfaction.
Background in Customer Advocacy at Liferay
Before his roles at Houzz and Paycom, Jordan Kilmer worked at Liferay as a Customer Advocacy Specialist from 2014 to 2015 for eight months. In this position, he was involved in promoting customer engagement and advocating for client needs within the organization.
Education and Qualifications
Jordan Kilmer earned a Master of Business Administration (MBA) from Oklahoma State University. This educational background has equipped him with the skills and knowledge necessary for effective management and customer relations in his professional roles.