Joss Poulton
About Joss Poulton
Joss Poulton serves as the Vice President of Operations at UserGems, bringing over 13 years of experience in B2B SaaS operations and customer-facing roles. He has held key positions at notable companies such as Onshape and HubSpot, and actively volunteers at a non-profit animal shelter in Providence, RI.
Current Role at UserGems
Joss Poulton serves as the Vice President of Operations at UserGems, a position held since 2022. In this role, Poulton is responsible for overseeing operational strategies and enhancing customer engagement. Prior to this, Poulton was the Senior Director of Revenue Operations at UserGems for eight months, where he focused on optimizing revenue processes and driving growth initiatives.
Experience in B2B SaaS Operations
With over 13 years of experience in B2B SaaS operations and customer-facing roles, Joss Poulton has developed a strong foundation in operational management. His career includes significant positions at industry-leading companies, where he has contributed to both operational efficiency and customer satisfaction. Poulton's expertise spans various aspects of business operations, including revenue management and strategic planning.
Previous Positions at Onshape
Poulton held multiple roles at Onshape, a PTC Technology company. He worked as the Director of Revenue Operations from 2019 to 2021, where he managed revenue strategies and operations. Prior to that, he served as the Manager of Business Operations from 2015 to 2017, focusing on operational improvements and customer success initiatives. His tenure at Onshape contributed to the company's growth and operational excellence.
Educational Background
Joss Poulton completed his high school education at Moses Brown School, graduating in 2007. He then pursued a Bachelor of Science in Business Administration with a triple concentration in Entrepreneurship, Finance, and Business Law at Boston University, graduating in 2011. Furthering his education, Poulton earned a Master of Liberal Arts in Management from Harvard University Extension School between 2017 and 2020.
Volunteer Work
In addition to his professional commitments, Joss Poulton volunteers at a non-profit animal shelter in Providence, Rhode Island. This involvement reflects his commitment to community service and animal welfare, contributing positively to the local community.