Kendall Sommer
About Kendall Sommer
Kendall Sommer is a Senior Customer Success Manager currently employed at UserGems since 2024. With a background in customer success and patient care, Sommer has held various roles in organizations such as PresenceLearning and Cobalt, and earned a Bachelor's degree in Language and Linguistics from the University of California, Santa Cruz.
Current Role at UserGems
Kendall Sommer currently serves as a Senior Customer Success Manager (CSM) at UserGems, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and driving product adoption. Kendall's responsibilities include managing client relationships, addressing customer needs, and ensuring successful implementation of UserGems' solutions.
Previous Experience in Customer Success
Before joining UserGems, Kendall Sommer accumulated significant experience in customer success roles. She worked at Cobalt as a Senior Customer Success Manager for two years, where she managed enterprise and mid-market accounts. Prior to that, she held various positions at PresenceLearning, including Customer Success Manager and Implementation Specialist, contributing to customer onboarding and support from 2015 to 2021.
Early Career at Roze Room Hospice
Kendall Sommer began her career at Roze Room Hospice, where she served as a Patient Care Secretary from 2010 to 2012. After this role, she transitioned to Quality Assurance at the same organization, working from 2012 to 2015. During her time at Roze Room Hospice, she gained valuable insights into patient care and operational processes.
Educational Background in Language and Linguistics
Kendall Sommer earned her Bachelor's degree in Language and Linguistics from the University of California, Santa Cruz. She studied there from 2015 to 2019, developing a strong foundation in communication and analytical skills that have supported her career in customer success.