Dan Potts
About Dan Potts
Dan Potts is the Manager of Technical Success at UserVoice and an Advisor at Fathom, where he contributes to the development of features for effective meeting management. He has a background in technical solutions engineering and IT, with experience at several companies including Yieldify and Cisco Systems.
Current Role at Fathom
Dan Potts serves as the Manager of Technical Success at UserVoice since 2021. In addition to this role, he has been an Advisor at Fathom since 2022. In his advisory capacity, he contributes to the growth and development of Fathom, a Zoom app that focuses on enhancing meeting productivity. He supports innovative features that facilitate seamless meeting management, allowing users to engage fully without the distraction of manual note-taking.
Previous Experience at UserVoice
Dan Potts held multiple positions at UserVoice, where he worked from 2017 to 2021. He began as an Implementation Engineer for two years, followed by a role as Lead Technical Success Engineer for another two years. During his tenure, he focused on ensuring customer success and optimizing technical solutions to enhance user experience.
Professional Background in Technical Roles
Prior to his time at UserVoice, Dan Potts worked at Yieldify as a Senior Technical Solutions Engineer for four months in 2016, and as a Technical Implementation Engineer from 2014 to 2016. He also gained experience as an IT Engineer at Cisco Systems from 2012 to 2014. His background includes a blend of technical support and implementation roles across various companies.
Educational Qualifications
Dan Potts studied Information Technology at the University of Kent, where he earned a Bachelor of Science (BSc) degree from 2010 to 2014. His foundational education includes time at Clarendon House Grammar School and The Hereson School, where he completed his studies from 2002 to 2010.
Early Career Experience
Dan Potts began his career as a Sales Assistant at GAME, where he worked for four years from 2008 to 2012. This early experience provided him with customer-facing skills that have been beneficial in his subsequent technical roles.