Jacob Hiller
About Jacob Hiller
Jacob Hiller is an LTL Operations Coordinator with extensive experience in the logistics sector, currently working at Uship since 2018. He has a background in customer retention, revenue generation, and managing freight operations, having previously held roles at Team Worldwide and English Language Solutions.
Work at uShip
Jacob Hiller has been with uShip since 2014, initially serving as an LTL Operations Specialist for two years. He then advanced to the role of Senior LTL Operations Specialist from 2016 to 2018. In 2018, he became the LTL Operations Coordinator, a position he has held for six years. In his current role, he manages operations and serves as the senior lead for customer and partner escalations, focusing on improving communication and resolution processes within the organization.
Previous Experience in Logistics
Before joining uShip, Jacob Hiller worked as a Freight Forwarder at Team Worldwide from 2012 to 2014. During his tenure, he contributed to the logistics sector by developing revenue-generating initiatives and customer retention plans. He also worked briefly as an English Teacher at English Language Solutions in 2014, where he taught for five months in Belo Horizonte, Brazil.
Education and Expertise
Jacob Hiller studied at The University of Texas at Austin, where he earned a Bachelor of Arts degree in Latin American Studies, Business, and Communications from 2006 to 2010. He also attended York School. His expertise includes creating marketing copy and executing email marketing campaigns, which complement his operational roles in logistics.
Achievements in LTL Freight Management
In his role at uShip, Jacob Hiller played a key part in managing the LTL Freight division during a significant period of growth, where the division experienced threefold expansion. His contributions have been instrumental in enhancing operational efficiency and customer satisfaction within the logistics framework.