Olivia Langford
About Olivia Langford
Olivia Langford is a Level 2 Customer Support Specialist currently employed at uShip, where she has worked since 2021. She has a diverse background in customer support and management, with previous roles at uShip, All In Adventures Escape Rooms, and Triad Stage.
Current Role at uShip
Olivia Langford currently serves as a Level 2 Customer Support Specialist at uShip, a position she has held since 2021. In this role, she provides advanced support to customers, addressing complex inquiries and ensuring a high level of service. Her experience in customer support is complemented by her previous role as a Customer Support Specialist at uShip from 2019 to 2021, where she developed foundational skills in customer service and problem resolution.
Previous Experience in Customer Support
Before her current position, Olivia worked as a Customer Support Specialist at uShip from 2019 to 2021. Her responsibilities included assisting customers with their shipping needs and resolving issues. Additionally, she served as a Hiring Specialist at INDEED HIRE, INC. for six months in 2019, where she focused on recruitment and candidate support.
Management Experience at All In Adventures Escape Rooms
Olivia held the position of Area Store Manager at All In Adventures Escape Rooms from 2018 to 2019. In this role, she managed store operations and oversaw staff performance in the Greensboro/Winston-Salem area. Her management experience contributed to her skill set in team leadership and operational oversight.
Background in Theatre Management
Olivia has a background in theatre management, having worked at Triad Stage in various roles. She served as Box Office Manager from 2016 to 2018, where she managed ticket sales and customer interactions. Prior to that, she worked as a Box Office Associate and as an Electrician/Light Board Operator from 2015 to 2016, gaining experience in both customer service and technical operations within the performing arts.
Educational Background
Olivia Langford completed her Bachelor of Arts degree at Georgia College & State University from 2011 to 2015. Prior to her university education, she graduated from Greene County High School, earning her High School Diploma from 2007 to 2011. Her educational background has provided her with a solid foundation for her professional career.